We will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. Within 14 days, orders may be returned and we will issue a refund.
To send the item back please visit the Return Portal and fill in the last 6 digits of your order number and e-mail address to receive further instructions. Return costs are not covered by Daily Paper. However, customers from the Netherlands can return for free via PostNL if they use our Return Portal.
- All products must be returned within 14 days after the delivery.
- All products must be unworn and unwashed.
- All products must have all original Daily Paper tags still attached.
- For hygiene reasons, underwear briefs, bodies, swimwear, facemasks, pierced jewellery and earbuds cannot be returned or exchanged unless faulty.
- The shipping costs for returns outside of the Netherlands will not be covered by Daily Paper.
- Save your tracking code link as proof of shipping.
If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price, by our warehouse. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.
Returning your order at the Daily Paper store
At this moment, it’s not possible to return orders in our stores. With the exception of the Amsterdam Bilderdijkstraat Store, you can exchange your online order or receive a refund on a gift card. Sale items purchased online cannot be returned nor exchanged to the Amsterdam Bilderdijkstraat Store.
If you purchased a sale item(s) from the Amsterdam store, you can return it there.
Exchange and Refunds
We are happy to offer an exchange or refund when the product is defect. We will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Return costs for faulty items are covered by Daily Paper. Refunds and exchanges will only be given on items returned within 30 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. In addition, underwear briefs, bodies, swimwear, facemasks and pierced jewellery cannot be returned or exchanged. As soon as we have received and approved your return, it will take approximately 7 to 10 business to process your refund.
Late or Missing Refunds
In the event that you haven't received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email firstname.lastname@example.org.
Standard Refund Method
Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Daily Paper and will be judged in a reasonable way. If you have received an item that is faulty, or the incorrect item in your delivery, we will help you rectify this as soon as possible. To send the item back please visit the Return Portal and fill in the last 6 digits of your order number and e-mail address to receive further instructions. Return costs for faulty items are covered by Daily Paper.
Damaged goods during shipment
Make sure you check your item(s) once you receive your package. Shipping is done immediately you order any item at Daily Paper Retail bv. Any harm from delivery must be accounted for to us within 14 days after the delivery of the item(s). In the event that you get your item(s) and it has been damaged during shipment, please visit the Return Portal and fill in the last 6 digits of your order number and e-mail address to receive further instructions. Return costs for faulty items are covered by Daily Paper. We will issue a refund for the damaged goods and you can make the order again.